Draft. Have a lawyer review before launch.
These terms cover your use of Relayy ("Relayy," "we," "us"), including the website, the web app and the phone app. By creating an account or using Relayy, you agree to them.
Accounts
A studio owner or manager creates a studio account and invites their staff. The studio is responsible for the people it adds, the information it enters, and making sure it has permission to contact them. Keep your sign-in details private and tell us if you think someone else has used your account.
Free trial and billing
New studios get a free trial. After the trial, the studio pays the plan price per location each month, billed in advance. You can cancel at any time and your plan runs to the end of the period you paid for. We don't give refunds for partial months. We'll give at least 30 days' notice before changing prices.
Text messages and calls
Relayy sends text messages and automated calls to staff on behalf of their studio, for cover requests, schedule changes, reminders, announcements and sign-in codes. These are work messages, not marketing. Message frequency varies with your schedule. Message and data rates may apply. Reply STOP to stop texts or HELP for help. Turning off texts means you may miss cover requests unless you use the app's notifications. Carriers aren't liable for delayed or undelivered messages.
Acceptable use
Don't use Relayy to send spam or unlawful content, to contact people who haven't agreed to hear from your studio, to upload anything you don't have the right to share, or to try to break or overload the service.
Your data
Your studio owns the information it puts into Relayy. We use it only to run the service, as described in our Privacy Policy. You can export your data or ask us to delete it at any time.
Availability
We work hard to keep Relayy running, but we can't promise it will never be interrupted, and texts and calls depend on phone carriers. Relayy helps you find cover; the studio stays responsible for its schedule and its classes.
Limits of liability
To the extent the law allows, Relayy is provided as is, and our total liability for any claim is limited to what your studio paid us in the 12 months before the claim. We aren't liable for indirect losses such as lost bookings or lost profits.
Ending your account
You can close your account at any time. We may suspend accounts that break these terms or don't pay. After an account closes, we delete studio data within 30 days unless the law requires us to keep it.
Changes and contact
If we change these terms in a way that matters, we'll tell studio owners by email before it takes effect. Questions: hello@joinrelayy.com.